A Comparative Analysis of Baggage Irregularities at Zagreb Airport
Keywords:
mishandled baggage, World Tracer Management, claims investigations, baggage reconciliation system, cost reduction
Abstract
Global air traffic has been recording a growing passengernumber accompanied by the growth of lost and mishandledbaggage on final destinations. Airlines are facing cost-risingconsequences that lead to additional problems in global lATAtrends to simplify the business and cost reduction policy in theIndustry. The World Tracer program, developed for mishandledbaggage, based on simplicity and optimal costs has done alot to improve baggage tracing. Supported by SITA and lATA,the program has been created to meet the needs of airlines andground handling partners. The Program team leaders a re workingon improving the tracing procedure to catch up with thegrowing mishandled baggage problem. The paper examines theissues related to lost, delayed or pilfered baggage worldwide andespecially at Zagreb Ai1port. Zagreb Airport is the World TraceManagement subscriber with its Lost and Found office as aProgram user. The annual office statistics clearly point to therise of mishandled and lost baggage, thus being well suited forthe global problem of the growth.
How to Cite
1.
Barešić S, Radačić Željko, Škurla Babić R. A Comparative Analysis of Baggage Irregularities at Zagreb Airport. Promet [Internet]. 1 [cited 2024Dec.21];19(3):155-61. Available from: http://traffic.fpz.hr/index.php/PROMTT/article/view/946
Issue
Section
Older issues
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
