Eboli, L., Bellizzi, M.G. and Mazzulla, G. 2022. A Literature Review of Studies Analysing Air Transport Service Quality from the Passengers’ Point of View. Promet - Traffic&Transportation. 34, 2 (Mar. 2022), 253-269. DOI:https://doi.org/10.7307/ptt.v34i2.4020.