Modelling Compensation Policy for Quality and Delay Deterioration in Rail Transport

  • Tatiana Molkova Univerzita Pardubice
  • Ivo Hruban Univerzita Pardubice
Keywords: quality, railway transport, delay, compensation, modelling

Abstract

The contribution deals with the customers’ claims on provided services during train delay in personal railway transport. There is comparison between the situation in the Czech Republic (Brno main station) and Austria (Wien Westbahnhof) in the contribution. Development of the compensation policy cannot be based only on customer requirements. If the railway company focuses on providing compensation for delays, it must follow its economic balance. However, as the passengers' opinion survey showed, the negative impact of delays can be reduced by providing adequate information to passengers. Based on the passengers' opinion survey, it is necessary to consider the Regulation 1371/2007/ES as the minimum of the possible and on the basis of this reasoning to compile a compensation policy. The costs associated with compensation for the delay should be divided according to the causes of the delay among the individual culprits, so that railway undertakings bear the responsibility even for delays arising from reasons that are beyond the control of the railway undertaking itself.

 

Author Biographies

Tatiana Molkova, Univerzita Pardubice
Department of Transport Technology and Control
Ivo Hruban, Univerzita Pardubice
Department of Transport Technology and Control

References

Mojžíš, V. et al: Kvalita dopravních a přepravních procesů. 1st Edition, Pardubice, Univerzita Pardubice, 2003. 174 p. ISBN 80-86530-09-04

European standard: Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement EN 13816, Brussels, European Committee of standardization, 2002

European Standard EN 15140 Public Passenger Transport – Basic Requirements and Recommendations for Systems that Measure Delivered Service Quality. Brussels, European Committee for Standardization, 2006, 10 p

Albors, E.: Transports Metropolitans de Barcelona, In Marketing and service quality in public transport, OECD Paris 1993, 1st Edition, p. 79

Studie belegt: So sauer sind die Pendler. Heute, 29.3.2010, No.1393, pp. 10-1.

Regulation of the European Parliament and of the Council No. 1371/2007 on rail passengers' rights and obligations, Strasburg: European Parliament and Council 2007, 10 p

Transportation and Tariff, Regulation of 177/51/35 - 36/2010 Acquisition discounts, pilot project compensation in the national railway transport, Prague, August 2010

ČD TR 10 Tariff of Czech Railways for domestic transportation of passengers and baggage, Prague, 2011, 73 p

Österreichischer Eisenbahn- Personen- und Reisegepäcktarif, Austria, ÖBB [online] last update on March 8, 2011. [cit. April 10, 2011]. Available at <http://www.oebb.at/static/tarife/oept/index.html>

Information from Slovenian Railways – delay compensation – Pravice Potnikov, Slovenian Railways, 2010

Published
2013-06-19
How to Cite
1.
Molkova T, Hruban I. Modelling Compensation Policy for Quality and Delay Deterioration in Rail Transport. Promet [Internet]. 2013Jun.19 [cited 2023Feb.5];25(3):235-44. Available from: https://traffic.fpz.hr/index.php/PROMTT/article/view/331
Section
Articles