AMQM System for Measuring the Quality of Postal Services

  • Drago Spajić
  • Krešimir Šapina
Keywords: quality, system, measurement

Abstract

The work presents the AMQM (Automatic Mail QualityMeasurement) system for measuring the quality of postal services.The system has been developed at the request of UPUtheworld postal union. AMQM represents an advanced managerialtools whose main task is to obtain objective data on thequality of providing postal services. Based on the obtained datafrom the AMQM system, the activities may be planned whichare necessary for quality improvement of postal services.

References

M. Begovic: Lectures from post-graduate study- April

Strucni informativni casopis Suvremena posta, No. 4,

http:/www.ipc.be

http:/www.lyngsoessystems.com

http:/siemens.com

How to Cite
1.
Spajić D, Šapina K. AMQM System for Measuring the Quality of Postal Services. PROMET [Internet]. 1 [cited 2020Feb.17];19(2):129-37. Available from: http://traffic.fpz.hr/index.php/PROMTT/article/view/944
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