Application of Pareto's Method in Analysing Postal Service Quality

  • Elizabeta Kovač-Striko
  • Estera Rakić
  • Goranka Andabaka
Keywords: Pareto's diagram, statistical methods of quality control, postal centre, letters with special services

Abstract

The basic aim of control in postal traffic is to insure high-quality se1vices for customers. The paper presents the analysisof quality control in collecting postal items, based on the dataobtained during the control performed by the internal ControlService in the postal centre for international traffic Zagreb. Thepaper also offers some measures for the improvement of thequality of services.

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Podaci dobiveni kontrolom pismovnih posiljaka u Postanskom

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Published
2012-10-15
How to Cite
1.
Kovač-Striko E, Rakić E, Andabaka G. Application of Pareto’s Method in Analysing Postal Service Quality. Promet - Traffic&Transportation. 2012;13(5):315-21.
Section
Older issues