Integrated Quality Management System in Public Urban Traffic

  • Husein Pašagić
  • Antun Štimac
  • Jelena Rakulj
Keywords: public urban transport, ISO standards, quality of transport, environmental protection


Public urban traffic (PUT) requirements are based on thespecific characteristics that dictate the requirements themselves.The problems faced by all the big cities regarding public urbantransport are very similar, and they range from unacceptabilityof the very organisational structure of the system facing the populationgrowth, limitations and congestions of the traffic routesloaded by an increasing number of automobiles, to the chroniclack of economic funds for the investments that would createthe necessary conditions for positive shifts. In PUT there aremany random parameters whose statistical laws are not easy todetermine and it is often the topic of research of various profilesof scientists. There is always the satisfaction, that is, the lack ofsatisfaction by the final user of the public urban transport andall the other involved groups. The result is that the potential usersof public urban transport give up and try to find other solutionsfor their transport needs, turning in principle to individualtraffic. Consequently, the number of passenger cars on the trafficroutes increases along with all the resulting negative effects.The complex systems of public urban transport facing the increasingrequirements to improve efficiency have to be subjectedto certain changes in order to achieve physical sustainability oftraffic at all, and to satisfy the environmental requirements thatoccur as counterbalance to the pollution of the urban area.With the aim of achieving optimal conditions for the qualityof service, and by introducing acceptable traffic solutionscombined with the integrated quality management systembased on the standards ISO 9001 and ISO 14000 high-qualityshifts are made possible. The integration of these standards resultsin the rational combining of the quality management systeminto a single efficient system, reflected in achieving high-quality traffic and transport service, improved informationflow, unique documentation, positive orientation to the environmentwith concwTent reduction in the costs of resources,energy and number of automobiles on the traffic routes.


(1] HRN ISO 9004-2000, Quality management system,

(2] HRN ISO 9001-2000, Quality management system,

(3] HRN ISO 14001-2004, Environment management


(4] HRN ISO 14001-2004, Environment management


How to Cite
Pašagić H, Štimac A, Rakulj J. Integrated Quality Management System in Public Urban Traffic. Promet [Internet]. 1 [cited 2024May23];17(5):261-7. Available from:
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