Određivanje optimalnog organizacijskog oblika poštanskih šaltera

  • Štefica Havoić

Abstract

This paper deals with adequate organization of postal window services with basic reference to the working environment in individual units of postal services network. Based upon known standards and criteria for provision of quality services an example has been provided of making optimal the system of provision of postal services to the user at the windows on post offices. The method for the selection of the most adequate allocation of services to individual windows by application of the theory of services provision has been applied to the concrete situation of the services system involving three operating windows.

References

M. PERAK: Financijske usluge u poštanskom prometu. Suvremeni promet, 2, 1982, str. 123-126.

M. PERAK: Pošta pred novim izazovima. Suvremeni promet, 1 O, 1988, 1-2, str. 19-22.

J R. GOETNER, E. STARCK, R. WAGNER: Posttechnologische Aufgabensammlung. Berlin, VEB Verlag fUr Verkehrswesen, 1972.

Š. HAVOIĆ: Karakteristike tehnološkog procesa u poštanskoj eksploataciji. Suvremeni promet, 6, 1988, str. 779-784.

PTT saobraćaj, 4, 1985. i 1, 1989.

S. VUKADINOVIĆ: Elementi teorije masovnog opsluživanja. Beograd, Privredni pregled, 1977.

N. GULAN: Organizacija i eksploatacija poštanskog saobraćaja 2. Beograd, ZJPTT, 1982.

How to Cite
1.
Havoić Štefica. Određivanje optimalnog organizacijskog oblika poštanskih šaltera. PROMET [Internet]. 1 [cited 2020Aug.4];2(1-2):35-0. Available from: http://traffic.fpz.hr/index.php/PROMTT/article/view/344
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