A Warehouse Social and Environmental Performance Metrics Framework

  • Patricija Bajec University of Ljubljana, Faculty of Maritime Studies and Transportation https://orcid.org/0000-0003-1511-1064
  • Danijela Tuljak-Suban University of Ljubljana, Faculty of Maritime Studies and Transport
  • Ivona Bajor University of Zagreb, Faculty of Transport and Traffic Sciences
Keywords: warehouse, performance metrics, environmental performance, social performance, Fuzzy Delphi, Best-worst method


To improve the supply chain performance in all three aspects of sustainability (social, economic, and environmental), a comprehensive sustainable performance measurement system that captures all the supply chain partners’ efforts and commitments is required. Warehouse, as the second largest logistics source of environmental pollution in the supply chain has been almost completely overlooked and ignored in the past studies. To fill this gap, a warehouse performance metrics framework for environmental and social performance measures was proposed using a novel Fuzzy Delphi and Best-worst methodological approach. The method is less time-consuming than the Analytic Hierarchy Process or Analytic Network Process, it does not address whether criteria are dependent or independent, requires fewer comparisons of criteria, but still produces reliable and credible results. The presented framework consists of 32 equally formulated environmental and social performance indicators, including formulas and measurement units. The 14 most important indicators are ranked according to the requirements of different stakeholders.

Author Biography

Danijela Tuljak-Suban, University of Ljubljana, Faculty of Maritime Studies and Transport

Danijela Tuljak-Suban is an Ass. Proff. at the University of Ljubljana, Faculty of Maritime Studies and Transport. She holds a BSc in Mathematics from the University of Trieste (1994), and she earned her MSc in Mathematics from the University of Ljubljana (1998). She earned her doctoral degree (2008) in the field of Maritime Transport at the University of Ljubljana, Faculty of Maritime Studies and Transport. Her doctoral thesis proposed an application of the operation research and fuzzy reasoning to the vehicle routing problem (VRP) in maritime transport hub and spoke systems. She lectures on subjects related to mathematics, statistics, operation research and applied mathematics in the field of maritime transport and logistics. Her studies to date have focused on the applications of fuzzy reasoning and optimization methods to the maritime transport and logistics problems.



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How to Cite
Bajec P, Tuljak-Suban D, Bajor I. A Warehouse Social and Environmental Performance Metrics Framework. Promet [Internet]. 2020Jul.9 [cited 2024Jun.23];32(4):513-26. Available from: http://traffic.fpz.hr/index.php/PROMTT/article/view/3390