The Passenger Satisfaction Survey in the Regional Integrated Public Transport System

  • Martina Valaskova
  • Anna Križanova
Keywords: quality criteria, matrix of SWOT analysis, survey, integrated public transport system, importance, satisfaction

Abstract

This article describes the Quality criteria Method of the Servicesin the Integrated Public Transport System in Slovak Republic.The proposed method is based on the detailed list of theQuality criteria of the Services in Public Transport from theview of passengers. The criteria are determined based on theSlovak Technical Norm STN EN 138 16 which is related toquality of transport. The method has been applied in RegionalIntegrated Public Transport System of Zilina (ZRIDS) in theform of Passenger Quality Satisfaction Survey.

References

Krizanova et al.: Grant project VEGA 1/0471/08 The

marketing communication company service- Integrated

model and customer communication

Slovak Technical Norm STN EN 13816: 2002

Ortuzar, J.D. D. & Willumsen, L. G.: Modelling Transport.

Published by John Wiley & Sons, Ltd, England,

Gogola, M.:Aplikovanie dopravno-sociologickeho prieskumu

pre potreby modelovania dopravnej obsluinosti. In:

Doprava a spoje: internetov)i casopis. Nr. 1 - ISSN

-7676, 2007

How to Cite
1.
Valaskova M, Križanova A. The Passenger Satisfaction Survey in the Regional Integrated Public Transport System. PROMET [Internet]. 1 [cited 2019Dec.7];20(6):401-4. Available from: http://traffic.fpz.hr/index.php/PROMTT/article/view/1025
Section
Older issues